Acceptable Use Policy
By using services provided by JSWeb and/or any of the sub-brands or trading names belonging to Spiral Hosting Limited (hereafter referred to as “JSWeb,” ”the company,” ”we,” “us,” “our”) constitutes agreement to the terms outlined below and/or in the policies referred to. The client may be referred to “customer,” “the client,” “the customer,” “client,” ”your(s),” “their” within this policy and other policies/agreements regarding the usage of services provided by JSWeb. If you do not agree to abide to the Acceptable Use Policy or any affiliated Policies or Agreements, you are not authorised to use or access the Services.
All amounts paid to JSWeb for domain name registrations, renewals or transfers are non-refundable. Domain orders paid by cheque or bank transfer will not be processed or registered until payment is received. Please note, this can result in your chosen domain being registered by someone else whilst we await your payment. Your domain is not registered until you receive confirmation or registration.
All services provided by JSWeb may be used for lawful purposes only. Transmission, storage, or presentation of any information, data or material which constitutes a violation of any federal, state, local or international law, regulation, ordinance, court order or other legal process is prohibited. This includes, but is not limited to: copyrighted material, material we judge to be threatening or obscene or material protected by trade secret and other statute, and invasion of privacy. The subscriber agrees to indemnify and hold harmless JSWeb from any claims resulting from the use of the service which damages the subscriber or any other party.
2. PROHIBITED CONTENT
Sites that promote any illegal activity or present content that may be damaging to JSWeb servers or any other server on the Internet are prohibited from using our servers. Links to such materials are also prohibited. JSWeb will be the sole arbiter in determining violations of this provision. Examples of prohibited content/links include:
3. PROHIBITED SCRIPTS
A small handful of website scripts are prohibited and must not be used on JSWeb servers due to excessive demands on server resources that can degrade performance for other hosting clients. Namely the following are not permitted for use on our servers:
We reserve the right to add, modify, or otherwise adapt to this list other forbidden web scripts at our discretion and with or without notice.
4. PROVISIONING OF WEBSPACE OR EMAIL ADDRESSES
The provision of email addresses, web hosting, or storage space to people outside your organization or company, or to the general public is forbidden. This is unauthorized resale or use of JSWeb features and/or services and is NOT permitted.
5. COMMERCIAL ADVERTISING - EMAIL
Spamming, or the sending of unsolicited email from a JSWeb server or using an email address or domain that is maintained on a JSWeb machine as reference is STRICTLY prohibited. JSWeb will be the sole arbiter as to what constitutes a violation of this provision. Sites that promote, sell, or otherwise provide access to spam-ware products or products that are solely for the purpose of extraction or sale of email addresses or which are used to send bulk email are not permitted on any JSWeb server.
6. DISK SPACE & BANDWIDTH
We offer various bandwidth allocations per plan per month. If you surpass this amount, we would be happy to discuss an upgrade or dedicated server solution with you. Unfortunately we cannot allow sites to simply purchase multiple accounts to get more bandwidth or release limits on bandwidth until the monthly refresh.
7. CRON JOBS, TIME BASED JOB SCHEDULERS & BACKUPS
A. All CRON jobs on shared hosting plans are to be scheduled for outside of high visitor hours (9am-9pm local server time). CRON jobs should run at a minimum of every 15 minutes and no less. It is the clients responsibility to ensure these obligations are followed and clients will be notified if their CRON jobs go against our Service Level Agreement. If action is not taken to rectify these issues, the account will be suspended. Any dedicated or cloud server clients can run CRON jobs at their leisure as long as it does not effect the integrity of the network.
B. Daily backups are taken for all shared hosting plans. They are stored for up to 21 days (server maintenance permitting). If using Wordpress through a softaculous installation, Softaculous will save three previous versions of the installation and can also be used as a local backup option. Plugins like ‘BackupBuddy’ are highly discouraged as they use a lot of resources to perform a backup. If they are found to be causing issues on the server, the account will be suspended and you will need to deactivate the plugin to continue.
7. MISUSE OF SYSTEM RESOURCES
Any attempt to undermine or cause harm to a server, or customer, of JSWeb is strictly prohibited. This includes, but is not limited to: using scripts/programs that consume excessive CPU time; allowing the use of mail services, mail forwarding capabilities, or auto responders other than for the customer's own account; resale of disk space without an appropriate reseller agreement; use of servers for backup of files unrelated to the web site of the account; or resale or remote access to CGI scripts installed on our servers. No IRC related software is permitted on our servers. This includes servers, bots, bouncers, or any other software that is used for the purpose of creating, maintaining, or providing access to IRC servers or channels.
8. ACCOUNT POLICIES & CANCELLATION
A. All products on your account will be automatically renewed according to the term selected upon account signup unless you instruct us otherwise. You can manage your account in your Client Area.
B. If Auto Renewal for a product is enabled (which it is by default), a renewal invoice will be generated 28 days before the expiry date. We will automatically charge your account, then renew your product, providing you have a valid credit card on your account on the renewal date. You can manage your credit card details, your product renewals, or pay your invoices manually through our Client Area. If you do not want a product renewed, you must submit a cancellation request through the ‘my services’ section of the client area.
C. If Auto Renewal for a product is disabled, a renewal invoice will not be generated, and you must login and manually renew the product to prevent it from expiring.
D. If your billing information is incorrect, or your credit card is denied for any reason upon automatic renewal, you will receive an email informing you of the problem. If you do not provide alternate payment arrangements before the due date, your account may be suspended. There is a 10 day grace period to resolve the situation and provide payment. If after 10 days, the invoice remains unpaid, the account will be suspended. JSWeb is not responsible in any way for any loss of revenue or business due to suspension or deletion of your account or any services. It is your responsibility to pay your bills on time.
E. Accounts are payable at the time the account is created. Full payment must be received prior to account activation. Any account reaching ninety (90) days past due is subject to termination from our servers at our discretion.
F. Cancellations must be submitted via the Client Area. A specific cancellation button is used in the ‘My Services’ section of the Client Area. For domains, disabling auto-renew acts as a cancellation. Cancellation requests made via e-mail, ticket system, phone or any other form of communication will not be honoured. JSWeb reserves the right to cancel any account at any time with or without notice. All payments made to JSWeb are final. Refunds will only be given at the discretion of JSWeb. Refunds as per the Money Back Guarantee will be honoured as per the terms outlined in section 9 of the Terms of Service. Clients may cancel at any time via the proper cancelation method outlined. If the customer is cancelling their services during an active service period, pro-rated refunds will not be issued. Please note, after cancellation, all files, databases and emails will be deleted. Files are typically retained on a full server back up for up to 21 days after cancellation and in some cases a bit longer. After this, all files will be completely removed by the system.
Failure to follow our terms and conditions will be grounds for immediate account suspension and possible account termination. Suspensions are subject to other related policies and actions by a client which are herein deemed as grounds for suspension. Activity which results in a suspension or termination of an account will result in a forfeiture of fees paid. Complaints made regarding abuses of an account may be grounds for suspension.
10. REFUSAL OF SERVICE
We reserve the right to refuse, cancel, or suspend service at our sole discretion.
All sub-networks, distributive hosting sites, and dedicated servers of JSWeb must adhere to the above policies. Please direct any reports of violations of our policies to our Support Department.
11. ABUSE REPORTS
JSWeb’s abuse department has a 3 strike policy for any spam or abuse issues from a shared hosting account. After three abuse issues from the same account, it will be terminated. It is imperative to resolve any abuse issues within 30 days. Your account is suspended if our abuse team find activity affecting our network and in some circumstances where the security of our network is threatened, we reserve the right for immediate cancellation. Please note: all abuse issues are dealt with through our ticket system only. Abuse issues cannot be discussed over the phone as all actions taken must have written proof. If you need assistance in resolving the issue, simply reply and confirm you are ready to take the necessary action to resolve the issue and the team will give instructions on how to do this. Responding to the ticket to resolve the issue is the only way to reactivate your account.